Warranty Policy

Eyelan is committed to providing high-quality products and excellent after-sales service to our customers. Our warranty policy is designed to ensure customer satisfaction with the products purchased while offering the support and protection our customers need.

1. Warranty

Our products come with a one-year limited manufacturer’s warranty.

This warranty covers only damages resulting from normal use and does not cover damages caused by improper use, misuse, or incorrect maintenance.

2. Warranty Claim Process

To file a warranty claim, please contact our customer service team at service@mail.eyelan.com. Please attach proof of purchase, a description of the issue, and relevant photos to help us process your claim more quickly.

3. Repairs and Replacements

Once your warranty claim is verified, we will provide free repair services. If the product cannot be repaired, we will replace it with a new one, depending on the specific situation.

If we are unable to replace the product due to inventory issues, we will work with you to find a solution, including the possibility of a refund.

4. Shipping Costs

During the warranty period, we will cover the return shipping costs for products that are returned or repaired under warranty conditions.

Repair and return shipping costs for products outside of the warranty period will be the responsibility of the customer.

5. Special Notes

This warranty is only valid for products purchased through official channels. Products purchased from unauthorized third parties are not covered under this warranty.

6. Consultation and Support

If you have any questions about our warranty policy or need further assistance, please contact our customer service team. Our goal is to provide fast and professional service to you.

Thank you for choosing Eyelan. We are committed to providing you with a worry-free shopping experience and excellent after-sales service!