Shipping Policy

Last Updated: 2026/1/9

Eyelan is committed to providing you with fast and reliable shipping services. Please read the following policy to understand our shipping processes and standards.

1. Processing Time

All orders will be processed within 1-2 business days after payment confirmation.

Once your order has been processed, you will receive an email with the status update, including the estimated delivery time.

2. Shipping Areas

Currently, we offer shipping to the mainland United States only. For international shipping details, please contact our customer service team at service@mail.eyelan.com.

3. Shipping Costs

We currently offer free shipping on all orders.

4. Shipping Methods and Delivery Time

We partner with several reputable logistics companies to ensure your parcel arrives safely and on time.

The standard delivery time is generally 3-7 business days, but the exact time may vary depending on the shipping address.

5. Package Tracking

Once your package has been shipped, you will receive an email with a tracking number. You can use this number to track your package status online at any time.

6. Delays and Issues

Shipping may be delayed due to public holidays, natural disasters, or other unforeseen circumstances. In such cases, we will inform you as soon as possible and make every effort to resolve the issue.

7. Shipping Issues

If you find your product damaged or lost during shipping, please contact us immediately. Take photos of the damaged product as evidence and contact our customer service team within 24 hours.

8. Contact Us

If you have any questions or special requests regarding shipping, please contact our customer service team at service@mail.eyelan.com. We are happy to assist you and ensure that you have a pleasant shopping experience.

Thank you for choosing Eyelan as your shopping platform. We look forward to serving you!