Return and Exchange Policy

Last Updated: 2026/1/9

Eyelan is committed to providing an exceptional shopping experience for our customers. If you are not satisfied with your purchase, you can request a refund or exchange according to the following policy:

1. Return and Exchange Policy

Products can be returned or exchanged within 15 days from the date of receipt.

• The product must be in its original condition, with complete packaging, and all labels and accessories must be intact.

• Returns or exchanges will not be accepted for products that have been damaged or used incorrectly.

2. Return and Exchange Process

Please contact our customer service team at service@mail.eyelan.com to initiate the return or exchange process.

Provide your order number, reason for the return/exchange, and any related photos (if applicable). Once approved, we will notify you of the specific return/exchange procedure.

Please send the product back with the original receipt to the designated address. The return/exchange address will be sent to your email after approval.

3. Costs and Responsibilities

We will cover the return/exchange shipping costs for items with quality issues. However, the customer will be responsible for the return shipping costs if the return is due to personal reasons.

4. Refund Process

After receiving and approving the return, we will process the refund within 7 business days.

The refund will be transferred to your account via the original payment method. Processing time may vary depending on the payment platform or bank.

5. Special Notes

Promotional items and custom-made products may not be eligible for our return policy. Please contact customer service for more details before placing an order.

Please keep your receipt until you have received the refund or replacement product.

6. Contact Us

If you have any questions or need further assistance, please contact our customer service team at service@mail.eyelan.com. We are happy to assist you.

Thank you for choosing Eyelan! We hope to provide you with a satisfying shopping experience!